Frequently Asked Questions (FAQ) - Utilities Division
Q: Who do I call in the event of a sewer line backup?
A: The Utilities division has someone on call 24 hours a day for water and sewer emergencies. If you are experiencing a sewer backup in your home, call us first. You may be able to avoid an unnecessary service call and charge from a drain company if the problem is in the main line.
During our regular business hours (7:00 a.m.-3:30 p.m.) call Public Works at 763-767-6462.
At any other time call 911 and Utilities Division personnel will be dispatched to your home to analyze the problem.
Q: My water meter is in need of repair. Who do I call?
A: Water meters are maintained by the City. Plumbing valves, fittings and the service line to the watermain are the responsibility of the property owner. Keep the area around your water meter clear and accessible for ease of maintenance and reading.
If you have a leaky water meter or it is not working properly, please call Utility Billing at 763-767-6438 to schedule an appointment.
Curb stops, which isolate a service line from the main line in the street should be located and "at grade" for emergency shut offs. Per City Code, use of electric welders for thawing of frozen water lines is prohibited.
Q: Does Coon Rapids have summer watering restrictions?
A: Yes. An odd-even sprinkling ban is in effect from June 1 - August 31. This means houses with an odd number address water on odd numbered days and even numbered addresses water on even numbered days. If necessary during periods of drought, additional restrictions may be imposed to ensure sufficient water supply for firefighting and every day necessities.
Q: When and why are the fire hydrants flushed?
A: Hydrants are flushed beginning in the spring to help remove iron and manganese sediment and to ensure each hydrant is operating properly.
Q: I have no water, what do I do?
A: Check to see if the water valves are open at the water meter (turn them counter-clockwise). If you have done this and there still is no water, call Public Works at 763-767-6462.
Q: I have low water pressure, what do I do?
A: First, make sure both valves before and after the water meter are completely open. Next, check the outside faucet. If the water pressure is good, then the problem is inside your home. If you are unable to determine the cause, call Public Works at 763-767-6462.
Q: I’m doing yard work and want to know where the utilities are located.
A: It's the Law! Don’t dig until you call Gopher State One Call at 651-454-0002 to mark all underground installations on your property. A 48-hour notice is required before doing any work.